At Big Banker Casino, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your data when you visit our website (uk-bigbanker.com), register an account, play Big Banker Games, make deposits or withdrawals, or interact with our services.
We operate under a UK Gambling Commission licence and comply fully with the UK GDPR, Data Protection Act 2018, and all relevant gambling and data protection laws. By using Casino Big Banker, you agree to the practices described in this policy.
1. Who We Are
Big Banker Casino is operated by [Company Name – insert actual operator name, e.g. Big Banker Ltd], a company registered in [jurisdiction] with UK Gambling Commission licence number [insert number if known].
Our registered office: [Insert address] Contact for data protection matters: privacy@bigbankercasino.com
2. What Personal Data We Collect
We collect only the information necessary to provide our services, verify your identity, prevent fraud, ensure responsible gambling, and comply with legal obligations. This may include:
- Identity & Contact Information: full name, date of birth, email address, phone number, residential address
- Account & Payment Data: username, password (hashed), payment method details (not stored in full), transaction history
- Verification Documents: ID, proof of address, source of funds documents (when required)
- Gaming Activity: bets placed, games played (Big Banker Games & others), wins/losses, session duration
- Technical & Usage Data: IP address, device type, browser information, operating system, login times, pages visited
- Responsible Gambling Data: self-exclusion requests, deposit/loss limits, reality check preferences
- Marketing & Communication Preferences: consent status for promotions, newsletters, SMS
We do not collect sensitive personal data (e.g. racial/ethnic origin, health data) unless voluntarily provided in the context of responsible gambling support.
3. How We Collect Your Data
We obtain your information:
- Directly from you – when you register, deposit, withdraw, update your profile, contact support, or submit documents
- Automatically – via cookies, server logs, analytics tools (Google Analytics, etc.)
- From third parties – payment providers (for transaction confirmation), identity verification services, fraud prevention agencies, credit reference agencies (where legally permitted)
- Gambling regulators & law enforcement – when required by law
4. How We Use Your Personal Data
We process your data for the following lawful purposes:
- To create and manage your account
- To process deposits, withdrawals and transactions
- To provide and improve our gaming services (Big Banker Games, live casino, etc.)
- To verify your age, identity and location (UK players only)
- To comply with UK Gambling Commission, anti-money laundering (AML) and responsible gambling requirements
- To detect and prevent fraud, cheating or money laundering
- To send service-related communications (e.g. account updates, bonus activation, withdrawal status)
- To send marketing offers (only with your consent)
- To analyse site usage and improve user experience
- To respond to your enquiries via live chat or email
5. Legal Basis for Processing
We rely on the following bases under UK GDPR:
- Contract – to provide gambling services and fulfil our terms & conditions
- Legal obligation – age verification, AML checks, regulatory reporting
- Legitimate interests – fraud prevention, responsible gambling monitoring, service improvement (balanced against your rights)
- Consent – marketing communications, certain cookies
You can withdraw consent for marketing at any time without affecting the core service.
6. Sharing Your Data
We share data only when necessary:
- With payment processors and banks (to process transactions)
- With identity and age verification providers
- With fraud prevention and AML service providers
- With our hosting, IT and analytics partners (under strict data processing agreements)
- With the UK Gambling Commission or other regulators (when required)
- With law enforcement or courts (if legally compelled)
We never sell your personal data to third parties for marketing purposes.
7. International Data Transfers
Some of our service providers are located outside the UK/EEA. In such cases, we ensure appropriate safeguards are in place (e.g. UK International Data Transfer Agreement, Standard Contractual Clauses) to protect your data to the same standard as in the UK.
8. How Long We Keep Your Data
We retain your data only as long as necessary:
- Account data – while your account is active + 5 years after closure (regulatory requirement)
- Transaction records – 5–6 years (tax & AML laws)
- Responsible gambling records – as required by UKGC
- Marketing data – until you withdraw consent
After these periods, data is securely deleted or anonymised.
9. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (subject to legal retention obligations)
- Restrict processing
- Object to processing (including for marketing)
- Data portability
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, email privacy@bigbankercasino.com. We respond within one month (free of charge in most cases).
10. Cookies & Similar Technologies
We use cookies and similar tools to enhance your experience, analyse traffic, and personalise content. You can manage preferences via our cookie banner. For full details, see our separate Cookie Policy.
11. Security of Your Data
We implement appropriate technical and organisational measures including:
- 256-bit SSL encryption for all data in transit
- Access controls and regular security audits
- Firewalls, intrusion detection, and anti-malware systems
- Staff training on data protection
While we take every reasonable step to protect your data, no online service is 100% risk-free.
12. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted here with an updated effective date. Significant changes will be notified via email or site notice.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
Email: privacy@bigbankercasino.com
We’re here to help and committed to your privacy.
Play responsibly. 18+. Gambling can be addictive – visit BeGambleAware.org for support.